Q: I have a question about a item in the catalog. Who do I contact?
A: Please contact your Service Award Customer Service Representative.
Q: How do I check on the status of my award order?
A: The status of your order appears in the order history on the award website. You can also contact your Service Award Customer Service Representative for more information regarding you order status.
Q: My award is broken or does not work. May I return it?
A: To view our return policy, please contact your Service Award Customer Service Representative.
Q: Can I have my award engraved?
A: Many items come with engraving. See the item descriptions in the award materials. You may be able to add engraving through a local jeweler for items that do not come engraved.
Q: What do I need to do if I would rather not have my birthday listed on the website?
A: Please contact your OE Administrator at 866-651-9255 in order to process the removal of your birth date.